Support

Fold Pro unlocks the premium parts of the app. Exactly which features are free and which need Pro is shown in the app and on the paywall before you buy, so you always know what you're paying for. If a feature you expected isn't there after subscribing, see "I paid but Pro isn't unlocked" below.

The Fold Pro — Yearly plan comes with a 3-day free trial for new subscribers. You get full Pro access during the trial and are not charged when you start it. When the 3 days are up, the trial converts to a paid yearly subscription unless you cancel at least 24 hours before it ends. The weekly plan has no free trial.

On your iPhone: Settings → [your name] → Subscriptions → Fold, then tap Cancel. You keep Pro until the end of the period you've already paid for.

Deleting the app does not cancel your subscription. Apple keeps billing until you cancel in Settings. Cancel at least 24 hours before your renewal date to avoid the next charge.

Apple handles all payments, so Apple handles all refunds — we can't issue refunds ourselves, and we can't see your payment details. Go to reportaproblem.apple.com, sign in with the Apple ID you used, find Fold and choose "Request a refund". Apple reviews the request and makes the decision; Fold is not involved.

If you live in the UK or EU, your statutory rights — including the 14-day right of withdrawal — are exercised through this same Apple process. Nothing on this page limits your statutory rights as a consumer, including your rights if Fold Pro is faulty or not as described.

Try these in order:

1. Wait a minute and reopen Fold — Apple sometimes takes a moment to confirm the purchase.
2. Tap Restore on the paywall in the app.
3. Check you're signed in to the iPhone with the same Apple ID you bought with (Settings → [your name]). A subscription belongs to the Apple ID, not to the Fold account.

Still locked? Email support@app-fold.com with your Apple receipt (Apple emails it to you, or find it under Settings → [your name] → Media & Purchases → Purchase History) and we'll sort it out.

Yes, unless you cancel. The trial converts to the paid yearly plan at the price shown when you started it, charged to your Apple ID. Cancelling at least 24 hours before the trial ends means you pay nothing at all. Apple also lets you see your trial end date under Settings → [your name] → Subscriptions.

Yes. In the UK, Fold Pro is £7.99 a week or £59.99 a year; in the US, $7.99 and $59.99. Elsewhere, Apple sets the local equivalent. The exact price in your currency is always shown in the app before you confirm. From time to time eligible users may also be offered a discounted first year (for example 50% off), which is clearly labelled when it appears.

You don't need to sign in. You can sign in with Apple or Google, or tap Skip for now. If you skip, Fold quietly creates an anonymous account so your streak and progress can still sync and be restored. Signing in later keeps your data with you, as described in the app when you sign in. Fold is for adults only — you must be 18 or over.

Open Profile and choose Sign out. You can then sign in again with a different Apple or Google identity. Your Fold data stays with the account it was created under, so if you switch, you'll see that other account's streak and progress, not the one you just left.

Two levels:

• In the app: Profile → Delete everything. This wipes your recovery data — quit date, streak, lapses, pledges, progress — from our servers.
• Full account erasure: email support@app-fold.com from the address linked to your account and we'll delete the account itself and everything attached to it, including Squad posts. This is completed within 30 days, and backups purge within the same window.

The same address handles requests for a copy of your data, corrections, portability, restriction, objections or withdrawing consent. We may ask you to confirm your identity first. If you skipped sign-in or used Apple's Hide My Email, use Delete everything in the app, or tell us and we'll confirm who you are another way. If you're unhappy with how we handle your data, you can complain to the ICO in the UK, the CNIL in France, or your local data-protection authority.

Deleting your data does not cancel a Fold Pro subscription — that's done in iPhone Settings (see above).

Yes. Your account and recovery data are stored with Supabase on servers in Frankfurt, Germany (EU). Two things travel further: messages you send to Penny are forwarded to OpenAI in the US to generate the reply, and our paywall provider, Superwall, receives purchase events plus your device model, iOS version, locale, app version and an install identifier in the US — and the advertising identifier only if you allowed tracking. Both US transfers rely on standard contractual clauses or, where applicable, the EU-US Data Privacy Framework. Fold never sells personal data.

Squad is a community, so what you post there is visible to other Fold users: your posts, replies and flame reactions, along with your display name, avatar colour, streak days and last-seen time. The league leaderboard ranks people by streak. Nobody sees your email, your onboarding answers, your spend figures or your Penny conversations. You can delete any of your own posts at any time, and deleting your account removes them all.

To shield an app or website, Fold has to use Apple's Screen Time framework, and Apple requires your explicit permission first. It's a strong permission, so here's what it does not do: Fold cannot see which apps you use, how long you use them, or your browsing. When you pick apps and sites to block, Apple hands Fold anonymous tokens — we can't read which apps they refer to, and those tokens never leave your device.

Any app or website you choose in Apple's picker. Fold surfaces well-known gambling operators to make the list quick to build — their names and logos appear only so you can pick them; we have no affiliation with any of them. You can add anything else the picker offers, and change your list at any time from the Blocker screen.

It's optional. Screen Time shields work on the apps and sites you selected; a DNS filter adds a second layer that blocks gambling domains network-wide, including in browsers and apps you didn't think to add. Fold links to Mullvad DNS, an independent provider — you install their profile yourself, and it is governed by Mullvad's own privacy policy, not ours. Fold doesn't receive anything from it. If you'd rather keep things simple, skip it; the shield still works without it.

Bookmakers love a "free bet" text. The optional SMS filter is an iOS extension that looks at incoming texts from unknown senders and moves likely gambling promotions into a filtered folder. The classification happens entirely on your iPhone — no message content is ever sent to Fold. Texts from people in your contacts are never touched.

Honestly: yes, if you're determined. The blocker is best-effort friction, not a lock. It runs on your own phone, which you control, so the person who set it up can also take it down, and no filter catches every site. Its job is to interrupt the autopilot moment and give you a few seconds to choose.

For something you genuinely can't undo on a bad night, pair Fold with GamStop, the free self-exclusion scheme covering UK-licensed online gambling, and ask your bank about gambling-transaction blocks. Fold can't guarantee you won't bet; the Terms say so plainly, because we'd rather be useful than overpromise.

1. Open Fold → Blocker and check the shield is switched on and your list still contains the apps and sites you expect.
2. Check iOS still grants the permission: iPhone Settings → Screen Time. If you recently reset Screen Time or changed its passcode, Fold may need permission again — toggle the shield off and on in Fold to re-request it.
3. Restart your iPhone. Screen Time occasionally needs a reboot after an iOS update.
4. Keep Fold installed. Deleting the app removes the shield.
5. Remember the shield covers what you selected; a new bookmaker app or a site you didn't add won't be blocked until you add it. The optional DNS profile helps here.

If none of that works, email us with your iPhone model, iOS version and what you see when you open a blocked app.

No. Slips are common in recovery, and Fold is built for them. When you log a lapse, the app walks you through the lapse protocol — a short sequence to steady yourself, understand what happened and get back on track today, not "on Monday". Your streak is handled as the app explains when you log the lapse, but your history stays: every bet-free day, urge won, breathing session, pledge and badge remains part of your record. One bad hour doesn't erase three good months. It's what you do in the next hour that counts.

It's an estimate based on the spend figures you gave during onboarding — how much and how often you typically bet — spread across the days you've been bet-free. It is not a bank balance and Fold has no access to your financial accounts. You can update your spend figures in the app to make the estimate more accurate as you learn what your real figures were.

Open Ally in Fold and share your personal link — it looks like app-fold.com/ally/<your code>. Send it to one trusted person by text, WhatsApp, whatever you like. Once they accept, they can check in on you and, if you choose, be alerted when you log a slip. Your ally only ever sees what you decide to share — your streak status and slip alerts — never your posts, your spend figures or your Penny conversations.

Penny is Fold's AI coach — a text chat you can open at 2am when the urge hits and nobody is awake. Penny listens, asks questions and suggests practical next steps.

Penny is not a therapist, not a human, and not a medical or crisis service. Your messages go to our server and on to OpenAI (model gpt-4o-mini) to generate the reply; under OpenAI's API terms they are not used to train models and may be kept for up to 30 days for abuse monitoring. Please don't share anything you wouldn't want processed by an AI, and if you are in crisis, use the helplines at the top of this page instead.

Fold's reminders and milestone alerts are scheduled on your phone, not sent from a server, so the fix is almost always in iOS settings:

1. iPhone Settings → Notifications → Fold → make sure Allow Notifications is on, with Lock Screen and Banners ticked.
2. Check Focus and Do Not Disturb — a Sleep or Work Focus will silence Fold unless you add it as an allowed app.
3. Open Fold once. Local reminders are re-scheduled when the app runs, so a phone that's been restored or has had the app reinstalled needs one launch.
4. In Fold, check the reminder time you chose.

If you declined notifications when Fold first asked, step 1 is where you switch them back on.